Returns & Refund Policy

Returns

We want you to be fully satisfied with your purchase. If you are not satisfied with your order, you may return the item within 14 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be in the original packaging.
You must provide proof of purchase or order number.

Items that cannot be returned include:

Opened hygiene or personal care products
Perishable goods
Clearance or final sale items
Custom or special-order items

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable, unless the item received was damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Please provide:

Your order number
Photos of the damaged item and packaging

We will arrange a replacement or full refund as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

The item is faulty
The item was sent incorrectly

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Shipping Policy

Orders are processed within 1–2 business days after payment confirmation.

Estimated delivery times within the UK:

Standard delivery: 2–5 business days
Express delivery: 1–2 business days

Delivery times are estimates and may vary due to courier delays or external factors.

Shipping costs are calculated during checkout.

Customers are responsible for providing the correct shipping address.

Privacy Policy

We are committed to protecting your personal data.

We may collect the following information when you place an order or contact us:

Name
Address
Email address
Phone number
Payment information (processed securely through payment providers)

Your information is used only to:

Process and deliver orders
Provide customer support
Improve our services

We do not sell or share customer data with third parties except where required for order fulfillment (e.g., payment processors or delivery companies).

All data is processed according to UK GDPR and data protection laws.

Terms & Conditions

By using our website and purchasing from us, you agree to the following terms.

We make every effort to ensure product descriptions, prices, and availability are accurate. However, errors may occur. We reserve the right to correct errors and cancel orders if necessary.

All orders are subject to product availability.

We reserve the right to refuse or cancel orders where fraudulent activity is suspected.